listing details

Support Engineer

Location: San Francisco

Job Title: Support Engineer

Position Type: Full Time
Position Location: San Francisco, CA, United States

About the company Engineering:

The Engineering team develops a suite of SDKs for the company that currently includes:

1. Mobile Analytics SDK
2. Push Notification SDK
3. Install Tracking SDK
4. Geofencing/iBeacon SDK
5. Photo Effects SDK

These SDKs are supported by a set of portals for data management, advertising campaign management and reporting.

The entrepreneurial, yet small teams that manage these products utilize agile processes and empower members to participate in all aspects of the product, from design and implementation to quality assurance.

This is a unique opportunity to work on cutting edge technology (big data analysis, iBeacons, geofencing, photo manipulation,...) alongside award-winning engineers and designers.

The company is looking for a creative and outgoing problem-solver interested in leading brand support for our web and mobile applications.

Job Description and Responsibilities:

  • Manage technical support for the company's Products

  • Assist clients with product integrations

  • Act as a liaison between engineering teams at the company and customers

  • Design and run manual quality control tests

  • Design and run automated quality control tests

  • Design and improve product documentation

  • Design and improve product specifications

Requirements and Skills:

  • B.S. Degree

  • Experience supporting web and/or mobile applications

  • Knowledge of iOS and Android frameworks

  • Knowledge of HTML, CSS, Javascript, and JSON/XML

  • Knowledge of browser/os compatibility issues

  • Attention to detail

  • Great attitude

  • Entrepreneurial and personable

  • Well-spoken

  • Ability get things done in a fast-paced environment

Benefits and Perks:

You will be working alongside one of the best teams in the Valley and on the planet. Some of our developers are heavily involved in the local developer community and are regular Open Source contributors. We encourage developers to take part in hackathons and quickly test concepts.

Our office is located in the center of San Francisco with great restaurants nearby and very easy access to transportation. We offer a very competitive compensation package with options in one of the hottest and fastest growing companies in Silicon Valley with real revenue. You will also receive benefits including medical, dental, life & disability insurance and 401K.

About the company:

The company builds intelligent software that automates media buying, making big data actionable for marketers and connects them to their next customer.

The company generates first-party data about actual customers -- from their behaviors, actions and interests demonstrated across the web and mobile.

First-party data allows us to create accurate, transparent and scaled audiences for marketers so we can execute precise targeting and bid valuation to identify customers that are in-market for their products, putting the power back into the marketers' hands.


If you think this position was made for you then we would love to hear from you!


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