listing details




Platform Support Analyst, API Support

Location: New York City
Category:Engineering

Overview:

The company is currently seeking a Platform Support Analyst with exceptional problem solving, communication, project management and analytical skills to support the company's Terminal One platform accounts.  This role requires a high level of technical acumen and the ability to solve complex problems independently, but within a cross-functional team environment. 

In this critical role, the Platform Support Analyst will be responsible for tackling client platform issues and liaising with our internal tech and engineering teams.  You'll use your technical and programming skills to decode client issues and investigate possible causes and identify a solution.  You will also be working with clients and answering application programming interface issues.  In addition to problem solving, the Platform Support Analyst will create process documentation, perform data monitoring, reporting compilation and technical QA and troubleshooting. 

*Please include a cover letter.

Responsibilities:  



  • High level client support: swiftly investigate and resolve issues using the JIRA system to track and monitor progress

  • Serve as the subject matter expert  and point of escalation to resolve issues in the T1 Platform, reporting platform, and internal tools.

  • Serve as the voice of our users, understanding and analyzing their needs and liaising with Product and Engineering teams as needed during the problem resolution process

  • Provide product subject matter expertise, including being intimately familiar with the platform's expected behavior and key metrics, and identifying suggestions for improvement.

  • Troubleshooting and problem solving including campaign performance, delivery, supply questions, scalability, and partner data integration using code sniffers, SQL, understanding of ad server technology (DFA, MediaMind etc.) behavior for deep dive troubleshooting of ad tags and ad creative.

  • Collaboration with other Support team members to build knowledge as well as facilitate product communication and updates across the team using new and historical data to include on Wiki and T1 knowledge base.

  • Keep a pulse on industry news and trends, especially those related to the company's client base.


Qualifications:

·  1-2 years experience in similar position in Online Advertising/Marketing or Technology preferred, but not required (DFA, MediaMind, Mediaplex, Pointroll, Comscore, Google Analytics, Tag management systems, etc.)
·  1-2 years experience with HTML, API, C, XML, FLASH, SQL Scripting and/or JavaScript
·  1-2 years of experience in a client-facing capacity, or working with cross functional teams to solve problems
·  Knowledge of the interactive marketplace
·  Desire to work in an entrepreneurial environment and a passion for learning.
·  Strong attention to detail with the ability to multi-task
·  Excellent communication, and time management skills
·  Ability to work independently
·  A degree in Math, Science, MIS, Communications, or Computer Science preferred
•  Great sense of humor is a +  


 



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